So Taxicode are refusing to refund you?
You're not alone. Taxicode's policy on refunds is directly against the Competition and Market Authority's guidance on cancelling goods and services. The guidance states that:
the business is generally only entitled to keep or receive an amount sufficient to cover their actual losses that directly result from your cancellation
This means that they can only withold your refund if they can prove that they directly lost money as a result of your cancellation. If they cannot prove this then they are in violation of CMA rules and you are legally entitled to a refund.
How can I get my money back?
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1. Ask Taxicode Directly
The simplest ways is to directly ask Taxicode for a refund. Link them to the CMA guidance, to this page, and ask them to provide proof that they lost money because of your cancellation.
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2. Debit/Credit Card Chargeback
If you have a debit or credit card issued by a UK bank, you can claim the money back through 'chargeback'. There is an excellent article on MoneySavingExpert that explains what chargeback is and how you can use it.
If you don't get something you paid for by credit, debit or charge card and the firm is refusing to refund you, you can ask your bank to "reverse the transaction" and get your money back via chargeback.
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3. Section 75 (For Credit Card Purchases Only)
For credit card purchases, there is a UK consumer protection law that means your credit card provider must refund you if things go wrong with a purchase over £100. Again, MoneySavingExpert has a great article on what Section 75 is and how you can use it.
75. — (1) If the debtor under a debtor-creditor-supplier agreement falling within section 12(b) or (c) has, in relation to a transaction financed by the agreement, any claim against the supplier in respect of a misrepresentation or breach of contract, he shall have a like claim against the creditor, who, with the supplier, shall accordingly be jointly and severally liable to the debtor.
-Section 75, Consumer Credit Act 1974
I didn't even book through Taxicode, why do I need to contact them?
Taxicode run a lot of websites, posing as local taxi companies to attract business. You may have booked through one of these websites, not realising that you were dealing with a company who don't actually operate any taxis themselves. Scroll through the images below to see these fake websites:
Taxicode have been known to take payment before finding a local company who will take your booking, and will cancel at a moment's notice if they can't find a company willing to take your booking.
Currently there 451 websites Taxicode use to pose as a genuine taxi company:
- https://abergavennytaxi.co.uk
- https://abingdon-taxis.co.uk
- https://accringtontaxis.co.uk
- https://addlestonetaxis.co.uk
- https://aldershottaxis.co.uk
- https://aldgatetaxis.co.uk
- https://alfretontaxis.co.uk
- https://alrewastaxi.co.uk
- https://altontaxis.co.uk
- https://altrincham-taxis.co.uk
- https://annesleytaxis.co.uk
- https://arnoldtaxis.co.uk
- https://ashbydelazouchtaxis.co.uk
- https://avonmouthtaxis.co.uk
- https://bagshottaxis.co.uk
- https://baldocktaxi.co.uk
- https://balhamtaxis.co.uk
- https://bansteadtaxis.co.uk
- https://barrowuponsoartaxis.co.uk
- https://barrytaxis.co.uk
- https://barton-under-needwoodtaxis.co.uk
- https://batterseataxis.co.uk
- https://bayswatertaxis.co.uk
- https://beaconsfieldtaxi.co.uk
- https://beaminstertaxi.co.uk
- https://bearsdentaxis.co.uk
- https://beckenhamtaxis.co.uk
- https://bellshilltaxis.co.uk
- https://berkhamstedtaxis.co.uk
- https://bethnalgreentaxis.co.uk
- https://bewdleytaxis.co.uk
- https://bexhilltaxi.co.uk
- https://bexleytaxis.co.uk
- https://bexleyheathtaxis.co.uk
- https://bicestertaxis.co.uk
- https://bidefordtaxis.co.uk
- https://biggleswadetaxis.co.uk
- https://billingshursttaxis.co.uk
- https://birkenheadtaxi.co.uk
- https://bishopaucklandtaxis.co.uk
- https://bishopsstortfordtaxis.co.uk
- https://bishopswalthamtaxis.co.uk
- https://blackwatertaxi.co.uk
- https://blandfordforumtaxis.co.uk
- https://bletchleytaxis.co.uk
- https://bognorregistaxis.co.uk
- https://bordontaxis.co.uk
- https://borehamwoodtaxis.co.uk
- https://bovingdontaxis.co.uk
- https://bowtaxi.co.uk
- https://bradfordtaxis.co.uk
- https://braintree-taxis.co.uk
- https://bramshilltaxis.co.uk
- https://brecontaxis.co.uk
- https://brentfordtaxis.co.uk
- https://brentwoodtaxis.co.uk
- https://bridgwatertaxis.co.uk
- https://brighousetaxis.co.uk
- https://bromptontaxis.co.uk
- https://bromsgrovetaxi.co.uk
- https://buntingfordtaxis.co.uk
- https://burgesshilltaxis.co.uk
- https://burghfieldtaxis.co.uk
- https://burtonupontrenttaxis.co.uk
- https://burytaxis.co.uk
- https://burystedmundstaxis.co.uk
- https://byfleettaxis.co.uk
- https://caerphillytaxis.co.uk
- https://caldicottaxis.co.uk
- https://calnetaxi.co.uk
- https://camdentaxis.co.uk
- https://canningtontaxis.co.uk
- https://carluketaxis.co.uk
- https://carshaltontaxis.co.uk
- https://castlecary-taxis.co.uk
- https://caterham-taxis.co.uk
- https://chalfontstgilestaxis.co.uk
- https://chardtaxis.co.uk
- https://charingcrosstaxis.co.uk
- https://chatteristaxis.co.uk
- https://cheadletaxi.co.uk
- https://cheamtaxis.co.uk
- https://chellastontaxis.co.uk
- https://chelseataxis.co.uk
- https://cheltenhamtaxis.co.uk
- https://chertseytaxis.co.uk
- https://chessingtontaxis.co.uk
- https://chester-le-streettaxis.co.uk
- https://chesterfieldtaxis.co.uk
- https://chichestertaxis.co.uk
- https://chichesterexecutivecars.co.uk
- https://chingfordtaxis.co.uk
- https://chislehursttaxis.co.uk
- https://chobhamtaxis.co.uk
- https://chorleywoodtaxis.co.uk
- https://claphamtaxis.co.uk
- https://claygatetaxis.co.uk
- https://clevedontaxis.co.uk
- https://coatbridgetaxis.co.uk
- https://cobhamtaxis.co.uk
- https://congletontaxi.co.uk
- https://copthornetaxis.co.uk
- https://corbytaxi.co.uk
- https://coulsdontaxis.co.uk
- https://couparangustaxis.co.uk
- https://coventgardentaxis.co.uk
- https://coventry-taxis.co.uk
- https://cowfoldtaxis.co.uk
- https://cranfordtaxis.co.uk
- https://crewetaxi.co.uk
- https://crewkernetaxis.co.uk
- https://crickladetaxis.co.uk
- https://cricklewoodtaxis.co.uk
- https://crowboroughtaxis.co.uk
- https://cwmbrantaxis.co.uk
- https://dagenhamtaxis.co.uk
- https://dalstontaxis.co.uk
- https://darwentaxis.co.uk
- https://datchettaxis.co.uk
- https://daventrytaxi.co.uk
- https://dealtaxis.co.uk
- https://denhamtaxis.co.uk
- https://didcottaxi.co.uk
- https://dornochtaxis.co.uk
- https://downhammarkettaxis.co.uk
- https://dumbartontaxis.co.uk
- https://dunfermline-taxis.co.uk
- https://earlscourttaxis.co.uk
- https://eastdulwichtaxis.co.uk
- https://eastgrinsteadtaxis.co.uk
- https://eastleaketaxis.co.uk
- https://ecclestaxis.co.uk
- https://edenbridgetaxis.co.uk
- https://edmontontaxis.co.uk
- https://ellesmereporttaxis.co.uk
- https://elthamtaxis.co.uk
- https://elytaxi.co.uk
- https://eppingtaxis.co.uk
- https://erdingtontaxis.co.uk
- https://eshertaxis.co.uk
- https://etwalltaxis.co.uk
- https://eustontaxis.co.uk
- https://ewelltaxis.co.uk
- https://falkirktaxi.co.uk
- https://farehamtaxis.co.uk
- https://faringdontaxis.co.uk
- https://felixstowetaxis.co.uk
- https://felthamtaxis.co.uk
- https://filtontaxis.co.uk
- https://finchampsteadtaxis.co.uk
- https://forestrowtaxis.co.uk
- https://formbytaxis.co.uk
- https://frimleytaxis.co.uk
- https://fulhamtaxis.co.uk
- https://gainsboroughtaxis.co.uk
- https://garstangtaxis.co.uk
- https://gatesheadtaxi.co.uk
- https://gerrardscrosstaxis.co.uk
- https://godstonetaxis.co.uk
- https://grantham-taxi.co.uk
- https://greatdunmowtaxis.co.uk
- https://greenfordtaxis.co.uk
- https://greenocktaxis.co.uk
- https://greenwichtaxis.co.uk
- https://grobytaxis.co.uk
- https://grovetaxi.co.uk
- https://hackneytaxi.co.uk
- https://hailshamtaxis.co.uk
- https://hammersmithtaxi.co.uk
- https://hanwelltaxis.co.uk
- https://hartfieldtaxis.co.uk
- https://hartleywintneytaxis.co.uk
- https://harwichtaxis.co.uk
- https://hatfieldtaxis.co.uk
- https://havanttaxis.co.uk
- https://haverhilltaxi.co.uk
- https://hayestaxis.co.uk
- https://haywardsheathtaxis.co.uk
- https://hazlemeretaxis.co.uk
- https://hendontaxis.co.uk
- https://hershamtaxis.co.uk
- https://hestontaxis.co.uk
- https://heywoodtaxis.co.uk
- https://highburytaxis.co.uk
- https://hillingdontaxis.co.uk
- https://hiltontaxi.co.uk
- https://holborntaxis.co.uk
- https://hollandparktaxis.co.uk
- https://holmfirthtaxi.co.uk
- https://hooktaxis.co.uk
- https://horleytaxis.co.uk
- https://hoxtontaxis.co.uk
- https://hucknalltaxis.co.uk
- https://hungerfordtaxis.co.uk
- https://huntingdontaxis.co.uk
- https://hydeparktaxis.co.uk
- https://ickenhamtaxis.co.uk
- https://ilminstertaxis.co.uk
- https://invernesstaxis.co.uk
- https://inverurietaxis.co.uk
- https://islingtontaxis.co.uk
- https://ivertaxis.co.uk
- https://kegworthtaxis.co.uk
- https://kendaltaxis.co.uk
- https://kenilworthtaxis.co.uk
- https://kentishtowntaxis.co.uk
- https://ketteringtaxis.co.uk
- https://keynshamtaxis.co.uk
- https://kidderminstertaxis.co.uk
- https://kidlingtontaxis.co.uk
- https://kilburntaxis.co.uk
- https://kingshilltaxis.co.uk
- https://kingslangleytaxis.co.uk
- https://kingstontaxis.co.uk
- https://kingswinfordtaxis.co.uk
- https://kingswoodtaxis.co.uk
- https://kingswoodtaxi.co.uk
- https://knebworthtaxis.co.uk
- https://knightsbridgetaxis.co.uk
- https://knowsleytaxis.co.uk
- https://ladbrokegrovetaxis.co.uk
- https://lambethtaxis.co.uk
- https://ledburytaxis.co.uk
- https://leeds-taxis.co.uk
- https://leektaxis.co.uk
- https://leicestersquaretaxis.co.uk
- https://leightonbuzzardtaxis.co.uk
- https://leominstertaxi.co.uk
- https://letchworthtaxis.co.uk
- https://lewestaxi.co.uk
- https://leytontaxis.co.uk
- https://leytonstonetaxis.co.uk
- https://lichfieldtaxis.co.uk
- https://lingfieldtaxis.co.uk
- https://londonbridgetaxis.co.uk
- https://longeatontaxis.co.uk
- https://loughtontaxis.co.uk
- https://lowestofttaxis.co.uk
- https://ludlowtaxis.co.uk
- https://luton-taxi.co.uk
- https://lymingtontaxis.co.uk
- https://lynehamtaxis.co.uk
- https://macclesfieldtaxis.co.uk
- https://maldontaxis.co.uk
- https://maltontaxi.co.uk
- https://marketdraytontaxis.co.uk
- https://marlboroughtaxi.co.uk
- https://melkshamtaxis.co.uk
- https://merthyrtydfiltaxis.co.uk
- https://mickleovertaxis.co.uk
- https://middletontaxis.co.uk
- https://mildenhalltaxis.co.uk
- https://mitchamtaxis.co.uk
- https://mordentaxis.co.uk
- https://morpethtaxis.co.uk
- https://mountsorreltaxis.co.uk
- https://musselburghtaxis.co.uk
- https://mytchetttaxis.co.uk
- https://nailseataxis.co.uk
- https://nantwichtaxis.co.uk
- https://newmaldentaxis.co.uk
- https://newmiltontaxis.co.uk
- https://newhamtaxis.co.uk
- https://newmarkettaxis.co.uk
- https://newport-taxis.co.uk
- https://newquay-taxi.co.uk
- https://newtonaycliffetaxis.co.uk
- https://niggtaxis.co.uk
- https://lancingtaxi.co.uk
- https://northallertontaxi.co.uk
- https://northolttaxis.co.uk
- https://northwichtaxis.co.uk
- https://norwoodgreentaxis.co.uk
- https://nottinghilltaxis.co.uk
- https://nottingham-taxis.co.uk
- https://nuneatontaxis.co.uk
- https://odihamtaxis.co.uk
- https://olympiataxis.co.uk
- https://orpingtontaxis.co.uk
- https://oswestrytaxis.co.uk
- https://otleytaxis.co.uk
- https://ottershawtaxis.co.uk
- https://oxford-taxis.co.uk
- https://parsonsgreentaxis.co.uk
- https://penarthtaxis.co.uk
- https://penntaxis.co.uk
- https://perivaletaxis.co.uk
- https://petworthtaxis.co.uk
- https://pickeringtaxi.co.uk
- https://pimlicotaxis.co.uk
- https://pinnertaxis.co.uk
- https://pontefracttaxis.co.uk
- https://pontypriddtaxi.co.uk
- https://portisheadtaxis.co.uk
- https://portsladetaxi.co.uk
- https://portsmouth-taxis.co.uk
- https://pottersbartaxis.co.uk
- https://preston-taxis.co.uk
- https://prestwicktaxis.co.uk
- https://princesrisboroughtaxis.co.uk
- https://pulboroughtaxis.co.uk
- https://purleytaxis.co.uk
- https://putneytaxis.co.uk
- https://radletttaxis.co.uk
- https://rainhamtaxis.co.uk
- https://raundstaxis.co.uk
- https://raynesparktaxis.co.uk
- https://reading-taxi.co.uk
- https://readingexecutivecars.co.uk
- https://readingminibuses.co.uk
- https://redhilltaxis.co.uk
- https://redbridgetaxis.co.uk
- https://redhilltaxis.co.uk
- https://reigatetaxis.co.uk
- https://retfordtaxis.co.uk
- https://rickmansworthtaxis.co.uk
- https://ringwoodtaxis.co.uk
- https://rochestertaxis.co.uk
- https://roehamptontaxis.co.uk
- https://ross-on-wyetaxis.co.uk
- https://roystontaxis.co.uk
- https://rugbytaxis.co.uk
- https://rugeleytaxis.co.uk
- https://ruisliptaxis.co.uk
- https://runcorntaxi.co.uk
- https://rushdentaxi.co.uk
- https://salfordtaxis.co.uk
- https://sandersteadtaxis.co.uk
- https://sandhursttaxis.co.uk
- https://scarboroughtaxis.co.uk
- https://sevensisterstaxis.co.uk
- https://sheernesstaxis.co.uk
- https://shepherdsbushtaxis.co.uk
- https://sheppertontaxis.co.uk
- https://sheptonmallettaxis.co.uk
- https://sherbornetaxis.co.uk
- https://shoreditchtaxis.co.uk
- https://sidmouthtaxis.co.uk
- https://sittingbournetaxis.co.uk
- https://skegnesstaxis.co.uk
- https://skelmersdaletaxis.co.uk
- https://sleafordtaxi.co.uk
- https://southnormantontaxis.co.uk
- https://southwoodhamferrerstaxis.co.uk
- https://southalltaxis.co.uk
- https://southampton-taxis.co.uk
- https://southgatetaxis.co.uk
- https://southwatertaxis.co.uk
- https://stivestaxis.co.uk
- https://stpancrastaxis.co.uk
- https://stafford-taxis.co.uk
- https://stainestaxis.co.uk
- https://stamford-taxi.co.uk
- https://standishtaxis.co.uk
- https://stanmoretaxis.co.uk
- https://staplefordtaxis.co.uk
- https://steyningtaxis.co.uk
- https://stirling-taxis.co.uk
- https://stonetaxis.co.uk
- https://storringtontaxis.co.uk
- https://streathamtaxis.co.uk
- https://stroodtaxis.co.uk
- https://sunburytaxis.co.uk
- https://sunningdaletaxis.co.uk
- https://surbitontaxis.co.uk
- https://swadlincotetaxis.co.uk
- https://swanagetaxis.co.uk
- https://swansea-taxis.co.uk
- https://swintontaxis.co.uk
- https://systontaxis.co.uk
- https://tadleytaxis.co.uk
- https://taintaxis.co.uk
- https://tamworthtaxis.co.uk
- https://tauntontaxi.co.uk
- https://teddingtontaxis.co.uk
- https://teignmouthtaxis.co.uk
- https://thamesdittontaxis.co.uk
- https://thetfordtaxis.co.uk
- https://thornburytaxis.co.uk
- https://thrapstontaxis.co.uk
- https://timperleytaxis.co.uk
- https://tonbridgetaxis.co.uk
- https://tottontaxis.co.uk
- https://towerhamletstaxis.co.uk
- https://trafalgarsquaretaxis.co.uk
- https://tringtaxis.co.uk
- https://trowbridgetaxis.co.uk
- https://twickenhamtaxis.co.uk
- https://uckfield-taxis.co.uk
- https://uxbridgetaxis.co.uk
- https://vauxhalltaxis.co.uk
- https://virginiawatertaxis.co.uk
- https://wallingfordtaxi.co.uk
- https://wallingtontaxis.co.uk
- https://walthamstowtaxis.co.uk
- https://wandsworthtaxis.co.uk
- https://wansteadtaxis.co.uk
- https://wantagetaxis.co.uk
- https://wappingtaxis.co.uk
- https://ware-taxis.co.uk
- https://warehamtaxis.co.uk
- https://warlinghamtaxis.co.uk
- https://waterlootaxis.co.uk
- https://waterloovilletaxis.co.uk
- https://watford-taxis.co.uk
- https://wellingtaxis.co.uk
- https://wellingboroughtaxis.co.uk
- https://welwyngardencitytaxis.co.uk
- https://wentworthtaxis.co.uk
- https://westbromptontaxis.co.uk
- https://westbromwichtaxis.co.uk
- https://westbyfleettaxis.co.uk
- https://westdraytontaxis.co.uk
- https://westmoleseytaxis.co.uk
- https://westnorwoodtaxis.co.uk
- https://westwickhamtaxis.co.uk
- https://westburytaxis.co.uk
- https://weybridgetaxi.co.uk
- https://whitchurchtaxis.co.uk
- https://whitecitytaxis.co.uk
- https://whitechapeltaxis.co.uk
- https://whitefieldtaxis.co.uk
- https://wickfordtaxis.co.uk
- https://wigstontaxi.co.uk
- https://willingtontaxis.co.uk
- https://wilmslowtaxis.co.uk
- https://wincantontaxis.co.uk
- https://winchfieldtaxi.co.uk
- https://windleshamtaxi.co.uk
- https://winsfordtaxis.co.uk
- https://woking-taxi.co.uk
- https://wokinghamtaxi.co.uk
- https://wolverhamptontaxis.co.uk
- https://wooburngreentaxis.co.uk
- https://woodgreentaxis.co.uk
- https://woodfordgreentaxis.co.uk
- https://woodgreentaxis.co.uk
- https://woottonbassetttaxis.co.uk
- https://worcesterparktaxis.co.uk
- https://workingtontaxis.co.uk
- https://worplesdontaxis.co.uk
- https://worthingtaxi.co.uk
- https://wrexham-taxi.co.uk
- https://yatetaxis.co.uk
- https://yeoviltaxis.co.uk
- https://benfleettaxis.co.uk
- https://tidworthtaxis.co.uk
- https://thorntonheathtaxis.co.uk
- https://leicesterforesteasttaxis.co.uk
- https://dublintaxis.co.uk
- https://tootingtaxis.co.uk
Hopefully this information is of help to someone out there. I'd love to hear from you if this has been of help and you've been able to get your refund.